HedgeFund Intelligence

FAQ

Subscriptions

1. Who do I contact if I have a question about my subscription?
If you have any questions regarding your subscription please contact us using the details below:

Customer Services
HedgeFund Intelligence
PO Box 18083
London
EC4V 5JS
United Kingdom
customerservices@euromoneyplc.com
Telephone: +44(0)207 779 8160
Fax +44(0)207 779 8602

Please be sure to include your name and subscription number and publication title to allow us to quickly retrieve your subscription details.

2. Where can I find my subscription number?
Your subscription number appears on the address label of your print copy. It can also be found on your invoice and receipt; it will start with either: MAB00, MEH00, MAH00, or MIH00

3. How do I change the delivery address of my print subscription?
We require all address changes, including individual names and email address to be submitted in writing. This can be via email, fax or post, using the contact details above. Please state the old address and the new address and the subscription number to allow us to retrieve and change your details.

4. I am missing a copy of the magazine, how do I claim?
Please note, our period to claim a missing issue is within the last 3 cover dates, this is to ensure we have the issues in stock and also so we can look into any distribution problems. Please contact Customer Services, stating your subscription number, publication name and the cover date of the issue you are missing.

5. How to order a back issue?
All back issue content is available on the archive section of our website. If you wish to purchase access to the archives or purchase a hard-copy of a back issue, please contact Jamie Austin on +44 (0)20 7779 8041.

6 Can I access my online subscription from more than one computer?
Your username and password allows access to the site from a single computer. If you would like to have further access, please contact Jamie Austin on +44 (0)20 7779 8041.

7. What is included in my subscription?
HedgeFund Intelligence offers multiple subscription levels so that you have the widest choice regarding the information that you wish to purchase.

You can choose the geographical region in which you are interested – AR: Absolute Return + Alpha covers the U.S markets, EuroHedge, the European market and AsiaHedge the Asia-Pacific zone. InvestHedge covers the global hedge fund investor market. You may choose to select one or more of these brands to supply the hedge fund information that you require. From here your access will depend on the level of subscription you have purchased. Please see the chart below for a guide to the access that each subscription level provides.

Please contact our sales team if you are interested in upgrading your subscription or purchasing further subscriptions.

8. What are the current subscription rates?

Please contact our sales team who will quote the best available price depending on the subscription access that you require

9. How can I pay for my subscription?

You may pay for your subscription by credit card (Visa, MasterCard, and American Express) or by requesting an invoice to be sent to your company. The invoice will state payment options, including details of cheque and bank transfers.

Online access will be granted upon receipt of payment. For immediate access, please pay by credit card by contacting our sales team on +44 (0) 20 7779 8041. Please do not send credit card details by email or fax.

10. What shall appear on my credit card statement for my subscription?

If payment is taken online your statement will have the reference – "EUROMONEY ONLINE TRAN LONDON"
Otherwise it will show - “Euromoney PLC London UK”.
For payments made to a subscriptions agency please contact the agency directly.

11. When will my subscription start and finish?
This information can be found on your receipt. Alternatively please contact Customer Services, quoting your subscription number.

12. What is the difference between a “free trial” and a “subscription”?

HedgeFund Intelligence offers limited free trials to our products. These offer limited access to the site for one week and are only available to a user once. All users must supply proof of being an industry participant to gain access. If you would prefer to see a printed sample please contact our sales team.

Unfortunately we are not able to offer free trials to our data products or archives. However our sales teams are able to give demonstrations on request.

13. How do I apply for a free trial?
Please click here and follow the instructions. You are entitled to one free trial per publication.

14. How do I confirm my expiry date?
This can be found on your receipt, which will state the period of your subscription. You will have received a written receipt by post after your payment has been processed. Alternatively, please contact Customer Services quoting your subscription number and the full name of the subscriber and we will be able to confirm this.

15. Will I be reminded before my subscription expires?
You will be reminded by emails and by post when your account is due for renewal to ensure there is no lapse in service.

16. How do I cancel my subscription?

We regret that we cannot refund any subscription payment (as per our terms and conditions). We would, however, be happy to transfer the subscription to an alternative person for the remainder of the subscription term.

In the instance of a multiple-year subscription, we will be happy to offer a refund after year 1 of the subscription.

If you still wish to cancel your subscription, we require all cancellations to be submitted in writing. This can be via email, fax or by post. Please contact Customer Services. Please state the subscription number and name and address of subscriber. It would help us improve the quality of the product if you could tell us why you are cancelling.

17. What terms and conditions apply to my use of the service?
Please click to view our terms and conditions as well as the addendum, which prohibits disclosing or copying and distributing all or part of the information supplied by HedgeFund Intelligence as part of a subscription.

Website

18. I’ve forgotten my password or username?

HedgeFund Intelligence's website allows subscriber’s access via a username and password based security system. If you need a reminder, use the links at the top right hand side of the screen.

If you have forgotten the email address you registered with, please contact Customer Services, quoting your subscription number and the full name of the subscriber. For your security the login detail details can only be sent to the registered email address.

19. If I am a subscriber but the system does not recognise my email address what should I do?

If you are a subscriber but we do not recognise your email address, it is because we do not have a record of this email address on your subscriber account. Please contact Customer Services quoting your subscription number and the email address to be used for login and you will be set up and sent your login details.

20. If I still cannot access the site or I am receiving an error message what should I do?

Please email Customer Services with details of the exact error message you are receiving and at what stage you are experiencing these difficulties and we will look into this for you. Alternatively you can call our Customer Services department on +44 (0)20 7779 7390.

21. How to do access Weekly or Monthly issues off the website?
The latest news is always available on the HedgeFund Intelligence home page. The latest print edition of each publication can be found by clicking on the link in the top right hand side of the screen.

22. What terms and conditions apply to my subscriptions and use of the website?
Please click here to view our terms and conditions.

Email Alerts

23. How do I unsubscribe from the e-mail newsletters?
To unsubscribe from any newsletter please select the unsubscribe option at the bottom of each email you receive and follow the instructions.

24. Why have I stopped receiving the e-mail alerts?
Some newsletters are stopped by company firewalls and spam filters. Please check with your IT Department about allowing the newsletter through.
If this is not the case, please contact Customer Services, and we can look into this matter and check when the last newsletter was sent out. We can double check your email address is on the newsletter distribution list.

Security & Privacy

25. What precautions are taken to secure my privacy?
Euromoney Institutional Investor plc is committed to your privacy. Please click here to read our privacy policy.

Editorial / Data

26. Who should I contact if I have a question regarding editorial?
We welcome comments from our readers. Please send comments to Neil Wilson, editorial director of HedgeFund Intelligence.

27. How do I submit data to HedgeFund Intelligence to be included in your database and league tables?

Please write to data@hedgefundintelligence.com

Events

28. When is the next HedgeFund Intelligence event?

Please visit our events web pages

29. How do I ensure that my fund is considered for an Award from HedgeFund Intelligence?

If your fund is listed in the HedgeFund Intelligence Database then it will automatically be considered in the nomination process for our various regional Awards. If you are unsure whether your fund is listed, or would like to submit a fund to be listed, please contact data@hedgefundintelligence.com

30. How do I sponsor an HFI event?

Please contact John Willis – jwillis@hedgefundintelligence.com / +44 (0) 20 7779 7349.

Advertising / sponsorship

30. I would like to advertise / sponsor with HedgeFund Intelligence

Please contact John Willis – jwillis@hedgefundintelligence.com / +44 (0) 20 7779 7349.